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FAQ and support
Organize common problems in collection, reconstruction, quota, cloud resources, project customization and enterprise access.
Help and support
FAQ and support
Organize common problems in collection, reconstruction, quota, cloud resources, project customization and enterprise access.
Resource content
Frequently Asked Questions and Support Content Preview
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Frequently asked questions
object
Trial and enterprise customers
support
Technology and business docking
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Let’s look at the key steps clearly first
Organize the key points in the order of real projects so that the team can check them one by one during acquisition, reconstruction and delivery.
Collection and reconstruction
When the model is missing, the texture is abnormal, or the point cloud is sparse, priority is given to checking the material clarity, overlap rate, lighting, and shooting path.
Account and limit
The reconstruction quota, storage space and product capabilities are subject to the actual display in the account and the instructions on the purchase page.
Enterprise access
When APIs, special outcome formats, or business system integration are required, technical assessments can be completed first using real projects.
Submit valid question information
When contacting support, please attach the project name, material type, operation steps, and problem screenshots to locate the cause more quickly.
reading path
From guide to real project
Reading Guide
First understand the applicable scenarios, material requirements and common problems.
Prepare materials
Organize photos, videos, point clouds or project data into lists to reduce rework.
Start verification
Complete your first rebuild with MeTop.ai Space, or contact the team to assess a professional project.
Preparation Checklist
Confirm each item before starting
Handing this list to the acquisition, product, or project leader can reduce omissions and duplicate communications.
Record product and browser version
Describe material type and project size
Describe the steps you took before the problem occurred
Prepare error messages and screenshots
Describe the deployment environment when enterprise access is involved
Continue reading
Check out the guides and documentation for adjacent topics.
Next step
After preparing the materials, start verification directly
Register for a MeTop.ai Space account and use real photos or videos to complete the first reconstruction; when it comes to professional equipment, large scenes or corporate access, you can contact us first.